User Testing Deep Dives

In this deep dive page, you will explore comprehensive lessons on user testing and product design, ranging from selling the importance of user testing to creating effective plans, guides, and reports. You'll gain insights and tools needed to conduct both pilot and actual user tests, enhancing your ability to craft user-centered products.

Sell the Value of User Testing
User testing helps in shaping user-centered products, emphasizing user feedback’s role. This approach demonstrates the tangible benefits of investing in user testing. In this section, you will learn how to communicate tangible benefits of investing in user testing. 

Creating an Effective Test Plan
An effective test plan outlines the strategy and procedures for user testing. It acts as a roadmap, aligning testing with project goals. In this section, you will learn what makes a testing plan effective and how to create one. 

Creating an Effective Discussion Guide
An effective discussion guide structures questions for user interviews. It ensures consistency and helps in exploring specific areas of interest. In this section, you see how to build a discussion guide that keeps your team on point. 

Creating an Effective Findings Report
An effective findings report synthesizes insights from user testing into actionable guidance. It plays a crucial role in communicating results and facilitating decision-making. In this section, we will walk through the elements of a findings report that drives improvements. 

Conducting User Tests
Conducting user tests includes pilot tests and actual tests, refining the testing approach. The actual tests, guided by the pilot, provide essential data for product refinement. In this section, we will discuss the basic steps involved with executing user tests. 


My Name is Tiffany Britt...

…and I am on a mission to make the web human again. 

20 years ago when I started my career in UX and technology, I was energized by the web’s ability to connect people and foster closer relationships. However, as technology advances, we seem to be drifting further apart. Our digital experiences have lost their human touch and the digital teams building the experiences are often disconnected from end users.

But I still believe that we can infuse humanity into every pixel, every interaction, and reshape the digital landscape for the better. That’s why I have created this website.  Drawing from my expertise in developing multi-million dollar digital products for Fortune 100 companies, I share my knowledge about building more engaging digital experiences and building thriving digital teams.

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